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If you don't see your question below, please feel free to contact us at (888) 300-9181 or customercare@oceanusnaturals.com
Ordering & Promotions
- What are my shipping options?
- Will my shipment arrive in a plain box with no labeling?
- What's your privacy policy?
- Is my credit card information secure?
- Can I buy your products in my favorite drug or grocery store?
- How do I use my coupon?
- Do you offer free samples?
- Are you running any special offers?
- Do you have an email list to receive coupons, newsletters, etc.?
- Can I provide special instructions with my order?
- What is your return policy?
Products & Science
- Are these products safe?
- Where are your products manufactured?
- How are your products different from other leading brands?
The Company
Retailers, Resellers and Affiliates
Answers
What are my shipping options?
At this time standard shipping is by USPS Priority 2-3 days. Check out our special offers page to see whether we're running any promotions for free shipping as well.
Will my shipment arrive in a plain box with no labeling?
Yes, our packaging is very discreet -- just a plain brown box with a return label from OceanusNaturals.com.
What's your privacy policy?
We will never sell or otherwise provide any of your information to any other party.
How do I use my coupon?
If you have an online coupon with a code, we'll ask you for it on the payment screen during the checkout process. If your coupon is meant to be used at a local retailer, you can find a list of our retailers here.
Do you offer free samples?
Yes, we offer free samples at certain times of the year. You can sign up to receive notices and we'll email you when we start a new promotion!
Are you running any special offers?
You'll find our current special offers here!
Do you have an email list to receive coupons, newsletters, etc.?
Yes - you can sign up to receive special offers via email. Just fill out this form.
Can I buy your products in my favorite drug or grocery store?
You can buy Carrageenan at many national drug and grocery stores - you can find a list of our retailers here. [G], addLib, M-Drive, Internal Harmony, and Onkor are available exclusively online.
Is my credit card information secure?
Absolutely. Your credit card information is protected with a secure SSL Certificate that encrypts your transactions with industry-standard secure socket layer (SSL) technology. Both your credit card information and personal information are protected.
Can I provide special instructions with my order?
You can include special instructions for orders during checkout. In your shopping cart, click Checkout (if you haven't already, sign in or continue as a guest). On the Shipping Method & Instructions page, type your special instructions or comments in the Special Instructions text box. We will receive these instructions along with the order. Click Submit to continue with the checkout process.
What is your return policy?
We offer a 30 day risk free money back guarantee. If for any reason you are not satisfied with any of our products within 30 days, please send unused product with invoice number to:
DreamBrands Inc.
11645 North Cave Creek Road
Phoenix, Arizona 85020
Once product is received, we will issue a full refund to your payment method less shipping costs.
If you have any questions, please contact us at: customercare@oceanusnaturals.com or by calling (888) 300-9181.
We do not accept We-Vibe returns.
Are these products safe?
Purified water, carrageenan and other natural ingredients make our lubricants safe and effective. The Carrageenan™ Personal Lubricant product and the G Stimulating Lubricant product were developed, tested and manufactured following Good Laboratory Practices (GLP) and Good Manufacturing Practices (GMP). All product labeling follow cosmetic regulations 21 CFR 701.
All ingredients in these products are approved for use in cosmetic and medical device products. And most ingredients are also GRAS (Generally Recognized as Safe) which are FDA-approved ingredients safe enough for use in food.
Onkor and Internal Harmony Creams contain ingredients that are approved cosmetic ingredients as well as other natural herbs and vitamins that have been used safely for years.
Oceanus™ finished product testing included the following: Microbial challenge testing (preservation effectiveness), skin irritation testing, latex compatibility testing and cytotoxicity testing. Cytotoxicity is a study that uses human cells in determining whether or not a formula/ingredient does damage to cells. Our formula was found to be non-toxic.
Where are your products manufactured?
All of our products are manufactured under Good Laboratory Practices (GLP) and Good Manufacturing Practices (GMP) in our Phoenix, Arizona, USA production plant.
How are your products different from other leading brands?
We develop all of our products with health as the #1 priority to improve quality of life.
Who is Oceanus?
You can learn more about our company and our executives here.
How long have you been in business?
The Oceanus team has 150 years of collective experience developing products for major consumer products manufacturers including Wrigley, Proctor & Gamble, Dial, Nabisco, and PepsiCo to name a few. Carrageenan has been available at major retailers since June 2006, and research for Carrageenan took over 3 years before it was launched to the market.
How can I contact you?
For help placing an order, please contact us at (888) 300-9181 or customercare@oceanusnaturals.com Click here for corporate inquiries.
I'm a retailer -- where do I log into your secure system?
Please log in here.
How can I become a reseller or affiliate?
Just fill out this form and we'll get in touch when we launch our reseller and affiliate programs.
Who is currently carrying your products?
You can find a list of our retailers here.
